Discover the Real Cost Difference Between Freshservice and ServiceNow

Get a side-by-side cost comparison in under 60 seconds. Built by saasgenie, an Authorized Freshworks Partner specializing in Freshservice implementation and ROI-driven ITSM modernization.

0

ServiceNow*

Servicenow Pricing estimates are based on public reports (forums/community). Actual pricing varies. Contact ServiceNow sales for official quotes.

Key Cost Breakdown

ServiceNow Implementation Cost

(by plan)

$471

ServiceNow License

($/agent/month → annual total)

$471

ServiceNow AI Add-on

($/agent/month → annual total)

$471

Total Cost — ServiceNow

(Annual)

$471

Freshservice

Freshservice pricing is sourced directly from the official Freshworks pricing page (as of Oct 2025). For exact, up-to-date quotes, contact us.

Key Cost Breakdown

Freshservice Implementation Cost - By saasgenie

(by plan)

$471

Freshservice License

($/agent/month → annual total)

$471

Freshservice AI Add-on

($/agent/month → annual total)

$471

Total Cost — Freshservice

(Annual)

$471

Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Enter your team size and requirements to see the true total cost — including implementation, training, and support that other comparisons overlook.

Up to 60% Lower TCO

8–12 Week Deployment

100% Transparent Pricing

ITIL-Aligned, Easy to Use

Join 50,000+ companies and earn a 4.5/5 G2 rating with Freshservice, trusted by brands like Klarna, Honda, and Bridgestone for cost-effective ITSM that delivers results faster

CUSTOMER STORIES

"saasgenie has a talented and knowledgeable staff with experts who can drive solutions intuitively to your organization's needs. Our company has been impressed with the responsiveness and completeness of the requirements described in our discovery and regular update calls. The solutions provided are aligned to our expectations of Fresh Service. saasgenie, particularly Swetha, has been courteous, engaging, and professional throughout the entire implementation. I recommend their services strongly."

- McLain Snell, RACE WINNING BRANDS

FAQs

Which is cheaper overall — Freshservice or ServiceNow — for mid-sized companies?

Users want a bottom-line cost comparison (licensing + implementation + support) for organizations of a certain size (e.g. 50–500 users).

How long does it take to implement Freshservice vs ServiceNow (typical timeframes)?

They’re asking about deployment duration, complexity, and time to go live.

What features do you lose or gain when choosing Freshservice over ServiceNow?

They want to see trade-offs (e.g. integrations, customization, scalability, modules).

Can Freshservice scale to the same level as ServiceNow (for enterprise use)?

The question of “is Freshservice just for SMBs, or can it grow into enterprise / global deployment?

How do hidden costs compare (e.g. consulting, customizations, upgrades, integrations) between Freshservice and ServiceNow?

They want to uncover what vendors often omit — e.g. consultant hours, API usage cost, training, change management.

How can saasgenie help me choose between Freshservice and ServiceNow?

saasgenie helps you pick and implement the right ITSM platform based on your budget, processes, and goals. Using our MAGIC framework, we compare tool fit, cost, and ROI to ensure you choose the solution that delivers the best long-term value.

Disclaimer — Estimates & Source: The pricing, cost models and savings shown in this guide and the accompanying calculator are estimates derived from publicly available sources, including vendor documentation, analyst reports, and user-reported figures on public forums and communities (e.g., Reddit, product forums). ServiceNow typically provides pricing via custom quotes and negotiated contracts; published and community-reported figures may not reflect the price you would be quoted. Freshservice pricing shown reflects published list rates and is subject to change.