HaloITSM, a globally recognized name in IT service management and trusted by organizations like McLaren, Microsoft, and Sky, has announced a strategic partnership with saasgenie. Known for its AI-powered consulting and intelligent delivery, saasgenie has helped companies like Azentio, Sprinklr, and Alliance Technical Group lead transformation initiatives.
This partnership brings together two organizations focused on advancing the employee and customer experience, and is aimed at accelerating ITSM and ESM transformations for enterprises across the UK, North America, and other global markets.
Why This Partnership Matters
For digital transformation leaders, this collaboration brings the best of both worlds: a powerful ITSM platform and smart, AI-led delivery models. The result is faster, more tailored implementations that are easier to adopt and more aligned with business outcomes.
What Clients Can Expect
Tailored Pre-Sales Consultations and Custom Demos Clients receive a deep dive during the evaluation process, ensuring recommendations are aligned with their workflows and operational goals.
40% Faster Onboarding Using intelligent frameworks and a team of consultants, onboarding timelines are significantly reduced, helping teams reach value faster.
No-Code, AI-Powered Migrations saasgenie’s proprietary tools like migrateGenie remove manual effort from data migration, offering a smooth, no-code path to move from legacy systems.
Custom Engineering for EX and CX Dedicated engineering support allows for bespoke app builds tailored to each customer’s service experience goals.
Addressing Real Enterprise Challenges
Many ITSM initiatives stall due to complexity, integration hurdles, or slow implementation. This partnership solves those issues by reducing friction and offering a unified, scalable approach to delivery. It also helps eliminate technical debt and speeds up ROI often achieving results twice as fast as conventional delivery models.
Leadership Commentary
“We’ve always believed in making ITSM powerful yet intuitive. Partnering with saasgenie ensures our customers get the expert delivery muscle and AI horsepower needed to succeed faster,” said Adam Godfrey Executive VP of Field Operations for Halo.
“Halo is built for modern IT. Our job is to make sure customers unlock that power quickly. With this partnership, we’re eliminating friction from every step—selection, implementation, migration, and beyond,” added Raj Rajasekar CEO of saasgenie
What’s Next
The partnership is already in motion, with deployments starting in the UK and North America. New solution briefs, implementation packages, and AI-powered migration offerings will be available through both teams starting next month.
About saasgenie
saasgenie is an agentic-powered consulting and intelligent delivery organization focused on employee and customer experience transformation. Partnering with leading global SaaS companies, saasgenie has delivered over 500 ITSM transformations—twice as fast as industry benchmarks. Their proprietary tools include migrateGenie for no-code, seamless migrations and configGenie for intelligent onboarding. With a 100% time-to-value track record and a 97% average CSAT rating, they’ve served clients including Azentio, Sprinklr, Alliance Technical Group, and Lowe’s.
About HaloITSM
Halo is a privately held software company and a global leader in service management. Since its rebrand in 2019, the company has launched a suite of innovative products—HaloITSM for enterprise service management and HaloPSA for IT managed service providers. Used by over 125,000 teams in more than 75 countries, Halo’s platforms support both cloud and on-premise deployments. With a 300% growth rate over the past three years, Halo was recently named one of the fastest growing companies in the Financial Times' FT 1000 list.
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