Content - Elements Webflow Library - BRIX Templates

Because Your IT Deserves Better.

HaloITSM is built on ITSM best practices and designed to meet the needs of modern IT teams. It’s more than just a help desk; it’s a complete Enterprise Service Management (ESM) platform.

Concurrent & Named Licensing – Choose what fits your org model.

Auto Credit for Unused Licenses – Pay for what you use, nothing more.

On-Premise or Cloud – Your infrastructure, your choice.

AI Included as Standard – No surprise upgrades or add-ons

Plus, it’s fully ITIL-aligned, lightning-fast, and intuitive across roles. HaloITSM isn’t just a ticketing tool, it transforms IT into a business enabler.

Explore Features & Pricing

Why saasgenie is the Trusted Partner for HaloITSM

HaloITSM brings the power. saasgenie makes sure you unlock it faster, smarter, and with lasting results.

With saasgenie, you get:

Explore The Checklist

Bespoke Demos

Tailored to your exact workflows and use cases.

Best Price Guarantee

We’ll guide you to the right plan and secure the best HaloITSM pricing for your needs.

Swift Implementation

We do the heavy lifting so you don’t have to.

Data Migrations

Zero downtime. AI-smart. No code

Optimization

Ongoing audits to boost adoption and ROI.

Managed Services

Dedicated post-launch support and roadmap planning.

Delivering AI - powered ITSM and
CX transformations to 300+ clients globally.

Onboard 40% faster

Migrate seamlessly

Achieve ROI payback
2x faster than traditional rollouts.

Talk to a HaloITSM Specialist

Key Capabilities

AI-Powered Efficiency

Automate ticket classification, prioritize requests, and use AI-driven insights to resolve faster.

Incident Management

Lorem ipsum dolor sit amet consectetur adipiscing elit sem amet amet amet sit amet urna risus pretium enim cursus nullam aliquet luctus nunc porttitor volutpat.

Self-Service Portal

Empower users with an intuitive portal, automated fulfillment, and zero-touch ticketing.

Change Management

Plan, approve, and track changes with complete visibility and reduced risk.

CMDB & Asset Management

Map dependencies, track assets, and prevent incidents before they happen with real-time data.

Compare Halo ITSM Pricing to ServiceNow?

We’ll help you evaluate Halo ITSM vs. competitors in real-world scenarios, no sales fluff, just
expert insight tailored to your goals.

Request a Pricing Breakdown

See Why Leading Teams Trust
saasgenie + HaloITSM

Customer Success Spotlight: ArrowXL

ArrowXL Case Study: Learn how ArrowXL streamlined workflows and automated ticket triage with HaloITSM, delivering smarter service at scale

Integration Highlight: HaloITSM + Microsoft Teams, Slack & More

Halo offers seamless integrations with tools like MS Teams
and Slack, bringing ticketing, self-service, and notifications into channels you already use.

Spotlight: AI Knowledge Assistant for Self-Service

HaloITSM includes emotion-aware virtual AI-agents and knowledge assistants that deliver accurate, context-aware answers, reducing ticket volume and improving end-user satisfaction.

FAQs:

1. What makes HaloITSM different from other IT help desk software?

HaloITSM offers a complete Enterprise Service Management platform, not just ticket tracking. It’s fully ITIL-aligned, highly customizable, and includes advanced automation and AI capabilities.

2. Does HaloITSM follow ITSM best practices?

Yes. HaloITSM is designed from the ground up using ITSM best practices, ensuring processes are efficient, consistent, and aligned with industry standards.

3. How much does HaloITSM cost?

HaloITSM has transperant pricing and plans that you can view here. (https://usehalo.com/haloitsm/pricing/)

4. Can HaloITSM be used for Enterprise Service Management beyond IT?

Absolutely. HaloITSM supports HR, Facilities, Finance, and other business units, allowing you to deliver consistent service across your organization.

Ready to See It in Action?

HaloITSM is trusted by thousands of organizations worldwide — and now, with saasgenie, you can get it up and running faster than ever.

Schedule Your Custom Demo

Reimagine Enterprise Service Delivery with HaloITSM x saasgenie

Trusted by the Best

Over 100,000 users in 75+ countries rely on HaloITSM to scale support, streamline workflows, and replace
legacy IT help desk software.

Because Your IT Deserves Better.

Why saasgenie is the Trusted Partner for HaloITSM