Jira asset is any item tracked in Jira Service Management, such as hardware, software, or facilities, linked to tickets for visibility and efficient workflows.

Halo ITSM asset management tracks and organizes hardware, software, and cloud assets in a unified CMDB to deliver lifecycle visibility and map dependencies.

Freshservice asset management lets IT teams track and manage hardware, software, and contract lifecycles with automated discovery and workflows.

In this saasgenie webinar, we addressed a critical question facing IT leaders today: Is your current ITSM investment justifiable with respect to value?

Here's what most IT leaders get wrong about ITSM platforms: they think it's about managing tickets.

Let's talk about HaloITSM's "$1M Forever" offer. It's exactly what it sounds like.

Without the right incident management platform, your team wastes precious minutes figuring out what's broken, let alone fixing it.

Finding the right IT Service Management (ITSM) platform can change how teams handle support, resolve issues, and manage technology.

Every organization today juggles a dizzying mix of laptops, cloud licenses, office gadgets, and specialized equipment.

HaloITSM is a cloud-based IT Service Management (ITSM) platform that centralizes incidents, requests, changes, and assets into one unified workspace.

Freshservice and ServiceNow are bothIT Service Management (ITSM) platforms that help organizations track and resolve IT issues, manage assets...

Intercom is a popular customer messaging platform that helps businesses talk to their customers through chat, email, and automated messages.

Intercom is a popular platform for live chat, automation, and customer engagement. Its pricing structure is based on the type of plan you select and the features you use.

Intercom is a cloud-based customer messaging platform. It combines live chat, email, and SMS in one inbox for your support team. Unlike ticketing systems that use..

Freshservice is a tool used by many organizations to organize IT support and manage service requests. A successful...

Choosing the wrong ITSM platform is like buying an expensive sports car that nobody can drive—you'll face...

Freshservice is a cloud-based IT Service Management (ITSM) platform from Freshworks that centralizes...

ITSM stands for IT Service Management. It’s how businesses design, manage, and deliver IT services...

Explore the top benefits of AI chatbots for business growth, automated onboarding,

The Future of ITSM: Why CIOs Need to Modernize with AI

Organizations are seeking platforms that boost efficiency, streamline support, and keep budgets under control.

Agentic AI is redefining the customer experience by introducing highly....