Resource Library

Move faster, smarter, & better!

Find expert insights, ready-to-use playbooks, and AI-driven strategies to speed up implementations, streamline ITSM, and elevate CX. Get the information you need to deliver faster and lead with clarity
Checklist

Complete AI-ITSM Maturity Diagnostic Tool

AI in ITSM readiness assessment evaluates your organization's maturity across six critical dimensions through a 30-question diagnostic scoring tool.
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Webinar

Why IT Leaders Struggle with Asset Visibility & How Freshservice ITAM Fixes It

Unmanaged assets can drain up to 20% of software spend. See how Freshservice ITAM brings the visibility leaders need across complex IT environments.
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Playbook

Scale Customer Service: Prevention-First Playbook

Get the proven framework to reduce inbound tickets by 40% while scaling quality, without proportional headcount increases.
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Checklist

Customer Experience Audit: 30-Point CX Checklist

Identify hidden revenue leaks and prioritize CX improvements that
directly impact retention with our comprehensive 30-point diagnostic framework.
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Playbook

HaloITSM Starter Checklist: Your 30-Day Path to ITSM Success

Unlock intelligent automation with Freshservice and Freddy AI — streamline workflows, reduce manual effort, and resolve incidents faster.
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Webinar

Smarter Incident Management with -Freshservice & Freddy AI

Unlock intelligent automation with Freshservice and Freddy AI — streamline workflows, reduce manual effort, and resolve incidents faster.
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Calculator

Freshservice vs ServiceNow: True Cost Calculator

Discover the real cost difference between Freshservice and ServiceNow
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E-books

Cut Costs by 60%:

Freshservice vs ServiceNow ROI Comparison

Facing ServiceNow pricing issues and deployment challenges? Freshservice offers faster time-to-value.....
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Webinar

Beyond SLAs

A practical guide to swapping reactive SLAs for proactive,
AI-powered service

Keeping your IT support agile shouldn’t hold you back. Join leading.....
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Playbook

Turn Your Freshservice Trial Into a Proven ROI Story in 21 Days

Stop clicking around blindly. Start showing leadership real numbers, fast.
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Checklist

AI ITSM starter checklist for CIO

Stop wasting the budget on broken ITSM processes. Resolve tickets 90% faster, and transform your ITSM strategy.
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E-books

The State of AI in Customer Service _ 2026
& Beyond

Discover how agentic AI, co-pilot models, and real-time automation are rewriting the rules
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Guide

Asset Management with Atlassian Jira Service Management | saasgenie

Streamline IT Asset Management with Atlassian Jira Service Management | saasgenie
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Reports

Unlock the Future of Customer Experience with AI-Powered CX Tools

If you're looking to upgrade your CX strategy, our Agentic AI Selection Checklist
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Woman speaking into mic at computer
E-books

Reimagine Customer Service with AI in 2025 & Beyond

Discover how agentic AI, co-pilot models, and real-time automation are rewriting the rules
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Reports

Unlock the Future of Customer Experience with AI-Powered CX Tools

If you're looking to upgrade your CX strategy, our Agentic AI Selection Checklist
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Man working at desk
E-books

Modernize ITSM. Lead with AI.

Cut costs by up to 50%, resolve tickets 90% faster, and transform your ITSM strategy.
Read post
Guide

Asset Management with Atlassian Jira Service Management | saasgenie

Streamline IT Asset Management with Atlassian Jira Service Management | saasgenie
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Customer Success

How TTNPS Cut Incident Resolution Times by 90% with saasgenie's Help?

How do you create compelling presentations that wow your colleagues and impress your managers?
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Customer Success

How saasgenie Delivered a Flawless IT Migration in Record Time

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Customer Success

How saasgenie Delivered a Flawless IT Migration in Record Time

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
Read post
Woman speaking into mic at computer
E-books

Reimagine Customer Service with AI in 2025 & Beyond

Discover how agentic AI, co-pilot models, and real-time automation are rewriting the rules
Read post
Man working at desk
E-books

Modernize ITSM. Lead with AI.

Cut costs by up to 50%, resolve tickets 90% faster, and transform your ITSM strategy.
Read post
Reports

Unlock the Future of Customer Experience with AI-Powered CX Tools

If you're looking to upgrade your CX strategy, our Agentic AI Selection Checklist
Read post
Guide

Asset Management with Atlassian Jira Service Management | saasgenie

Streamline IT Asset Management with Atlassian Jira Service Management | saasgenie
Read post
Customer Success

How TTNPS Cut Incident Resolution Times by 90% with saasgenie's Help?

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Customer Success

How saasgenie Delivered a Flawless IT Migration in Record Time

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
Read post
Customer Success

How saasgenie Delivered a Flawless IT Migration in Record Time

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
Read post
Webinar

Why IT Leaders Struggle with Asset Visibility & How Freshservice ITAM Fixes It

Unmanaged assets can drain up to 20% of software spend. See how Freshservice ITAM brings the visibility leaders need across complex IT environments.
Read post
Webinar

Smarter Incident Management with -Freshservice & Freddy AI

Unlock intelligent automation with Freshservice and Freddy AI — streamline workflows, reduce manual effort, and resolve incidents faster.
Read post