Top CX Teams
Are Cutting Support Costs by 50% with
Agentic AI

Explore The State of AI in Customer Service | 2026 & Beyond—a free e‑book packed with enterprise AI chatbot solutions, support automation strategies, and real-world benchmarks.
Header image

Trusted by 500+ global teams

Join the ranks of companies with AI-powered chatbots that deliver faster, smarter support.

The Numbers You Can't Ignore

80%

of businesses now use enterprise chatbots to engage customers instantly.

70%

of support tickets are resolved without agents using automated AI tools.

57%

cost reduction achieved by CX teams using support automation software.

This e-book helps you benchmark where you stand and what to do next.

Join the Club!

What You’ll Learn

Agentic AI in Action

Explore real-world automated customer service examples showing how agentic AI resolves over 70% of tickets autonomously.

Cost Savings from Chatbots

See how organizations using customer service automation software reduce support costs by up to 50%.

Reshaping Support Teams

Learn how companies that use AI-powered customer support restructure operations to scale without increasing headcount.

Who Should Read This E-Book?

Ideal for CX, IT, and Ops leaders who are:
Charged with doing more
with less
Evaluating enterprise chat
bot
deployment strategies
Pressured to boost CSAT
while reducing costs
Planning a 2026 roadmap
and need rapid clarity

Built for Leaders, Backed by Real-World Insight

Authored by saasgenie’s CX leaders, drawing on 10,000+ SaaS deployments in ITSM and CX.

Informed by insights from Gartner, Intercom, McKinsey, Microsoft, and our own field experience
Get the E-book

ITSM and CX Transformation in Practice

Azentio achieved greater operational efficiency and streamlined tool selection through saasgenie's post-sales implementation consulting.

saasgenie helped us revamp our post-sales implementation and support processes, solving issues like project creation delays, tracking inefficiencies, and margin overruns. Their expertise in the SaaS space, along with a detailed fitment and benchmarking report, made tool selection seamless and saved us considerable time and resources. Thanks to their recommendations, we've achieved greater operational efficiency and are set up for long-term success. I highly recommend saasgenie as a trusted consultation partner.

Aarthi Ramesh
Chief Customer Officer), Azentio
Sophie Moore - Elements Webflow Library - BRIX Templates

Working with the saasgenie team was an absolute pleasure. Their kindness and compassion throughout the implementation were unwavering, and we deeply appreciate the weeks of effort they dedicated to this project launch. Without their contributions, we wouldn’t have been able to build the environment the way we envisioned. The team’s skill, dedication, and ability to quickly adapt and deliver were truly impressive. We look forward to the opportunity to work with saasgenie again in the future.

Paige Alston
(Project Manager), DCC Propane
Icon - Elements Webflow Library - BRIX Templates
Icon - Elements Webflow Library - BRIX Templates

Lead with AI Customer Service That Delivers

Leading brands are embracing AI customer engagement and transforming support.

This e-book reveals how to implement an enterprise chatbot solution to stay ahead—don’t lag behind.  This e-book will show you how to use an enterprise AI chatbot solution and support automation to lead, not lag.

About saasgenie

High support costs? Chaotic go‑lives? Zero ROI on tools?

We’ve solved those challenges, for good.
As certified partners with Freshworks, Intercom, and Atlassian, we help you choose smarter, deploy faster, and scale with confidence.
Our agentic AI accelerators deliver ROI twice as fast, turning tools into value, not just features.

Certified Partners of

Scale Customer Service with AI

Get a tactical plan featuring benchmarks, use cases, and field-proven steps for implementing support automation that grows with your team.

Download Now

FAQs

Frequently Asked Questions

How can AI be used in customer service?
AI automates ticketing, response generation, and case routing to reduce wait times and resolution cycles. This allows support teams to focus on complex issues while AI handles repetitive tasks, creating a faster experience for customers.
What is the future of AI in customer service?
AI will deliver faster, more personalized interactions while automating routine tasks that currently cause employee burnout. The technology will focus on human-like engagement that increases customer satisfaction without expanding headcount.
What skills are needed for AI customer service?
Teams implementing AI customer service require data management capabilities, basic AI/ML understanding, API and webhook integration expertise, and analytics skills to track performance. These competencies enable successful deployment and ongoing optimization of chatbot systems.
What is the best AI tool for customer service?
The best AI tool depends on your specific use case. ITSM teams prioritize integration with ticketing systems, while CX teams focus on natural language capabilities and multichannel support. Enterprise chatbot selection requires evaluating resolution rates, deployment speed, and total cost of ownership against your organization's priorities.