How AI-driven ITSM improves small business IT

AI-driven ITSM replaces ticket triage chaos with built-in intelligence that anticipates needs,routes work automatically, and learns as it goes , so small teams punch above their weight.

Freshworks named in the Gartner® Magic Quadrant™ for AI Applications in IT Service Management (content blog)
Automating support to speed up resolutions and reduce manual work
Moving from SLAs to XLAs to elevate employee experience
Scaling enterprise-grade IT with lean teams and smart tools
Cutting operational overhead without compromising service quality
Using AI to create predictive, personalized IT experiences
Preventing incidents before they happen with trend-spotting intelligence

Meet the speakers

Ramesh Dontha
Managing Partner, The Al Entrepreneurs
Joshua Lawrence
IT Service Manager, United TrustBank
Ravi Tharisayi
Senior Director, Product Marketing, Freshworks
Shivam Bhandary
Solution Engineering, Freshworks
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