IT teams battle incidents every day. For every 1,000 users, organizations need around 12.5 support technicians, costing close to $600K per year.
Here’s the breakdown:
Average IT employee salary: $22/hr (U.S. Bureau of Labor Statistics)
Annual spend per technician: $46,500
Monthly incident volume: 0.43 – 3.43 per user (Think HDI)
For a mid-sized business, that’s 2,000–20,000 incidents per month.
With smart automation and AI in Freshservice, you could save $2,000–$7,000 per month — simply by automating what’s repetitive, predictable, and slow.
What You’ll Learn
Join Robert Romario and Deepika V for a focused, hands-on session where we’ll cover:
Common challenges in managing high-volume incidents
The top 3 workflows to automate incident management in Freshservice
How to get started with Freddy AI for proactive and predictive management
This 40-minute session will give you practical takeaways you can apply right away - no fluff, no theory.
Bonus Resource
Want to make the most of your Freshservice trial?
Download our Freshservice Trial Playbook to get a step-by-step plan for faster setup, smarter workflows, and measurable ROI.
