At a Glance

Sector / Industry

Manufacturing

Scale

3,500 employees across the US, Europe, and Asia

Challenges

Expiring subscription, large data volume, complex workflows, zero-downtime requirement

Solution

AI-powered ITSM data migration using migrateGenie

Services Provided

ITSM Data Migration (ServiceNow → Freshservice)

Client Overview

Gränges America powers global aluminum manufacturing with 3,500 employees who drive operations across the United States, Europe, and Asia. The company leads the sustainable aluminum solutions market for heat exchangers, operating in one of the world's most compliance-critical industries where operational continuity doesn't just matter, it defines success.

With complex global workflows, stringent regulatory requirements, and round-the-clock manufacturing operations, Gränges needed an ITSM platform that could match their scale while providing the flexibility to evolve with their business needs. Their existing ServiceNow environment had served them well, but budget optimization and platform consolidation drove the strategic decision to migrate to Freshservice.

Challenge:
Enterprise-Scale ServiceNow Migration Under Extreme Time Pressure

The Perfect Storm of Migration Complexity

Gränges America faced a migration scenario that would challenge even the most experienced service providers:

Volume Challenge:

100,000+ critical records requiring seamless transfer
Complex ticket hierarchies with intricate task relationships
Years of historical data essential for compliance and operational continuity

Timeline Pressure:

ServiceNow subscription expiring with non-negotiable deadline
Only 4 weeks to complete both implementation and full data migration
Zero tolerance for downtime in a 24/7 manufacturing environment

Scope Uncertainty:

Initial requirements gathering proved challenging due to limited stakeholder availability
Manufacturing teams focused on production, not IT transitions
Unknown technical dependencies that could emerge during migration

Enterprise Complexity:

Global user base across multiple time zones
Regulatory compliance requirements for data handling
Integration touchpoints with manufacturing systems

Solution & Approach:

Built for Enterprise-Scale ServiceNow Migrations

Our Crisis Migration Methodology

Rapid Requirements Discovery (Week 1)

Deployed dedicated migration specialists familiar with manufacturing environments
Conducted accelerated stakeholder interviews across US operations
Mapped critical workflows and compliance requirements
Established migration priorities based on business impact

Enterprise-Volume Architecture (Week 1-2)

Designed migration infrastructure capable of handling 100,000+ records
Built automated validation processes for data integrity
Created rollback procedures for risk mitigation
Established real-time monitoring for migration progress

Agile Implementation (Week 2-3)

Configured Freshservice environment optimized for manufacturing workflows
Implemented automation rules for ticket closure efficiency
Established user access controls matching global organizational structure
Conducted parallel testing while migration infrastructure was being finalized

High-Volume Data Migration (Week 3-4)

Executed migration of 100,000+ records using enterprise-grade AI-powered migrateGenie
Maintained data relationships and historical context
Scope Adaptation: When task attachments were requested last-minute, we seamlessly incorporated this requirement without timeline impact
Performed comprehensive validation and testing

The saasgenie Difference: Flexibility Under Pressure

What set us apart wasn't just our ability to handle enterprise volume. It was our response when Gränges requested task attachment migration in the final week. While most vendors would demand scope changes, timeline extensions, or additional costs, we:

Immediately assessed the technical requirements
Adapted our migration scripts without disrupting the timeline
Successfully migrated all task attachments alongside the core data
Delivered everything by the original

Results & Impact:

Seamless Migration + Immediate ROI

Migration Success Metrics

100% Data Integrity

All 100,000+ records migrated without data loss
Complete task attachment preservation (added last-minute)
Established migration priorities based on business impact

Zero Downtime Achievement

Seamless cutover as planned
No disruption to global manufacturing operations
Users transitioned smoothly with minimal training required

Immediate Efficiency Gains

Automated ticket closure for resolved issues eliminated manual intervention
Reduced administrative overhead for IT support team
Improved response times through optimized Freshservice workflows

Business Impact Beyond Migration

Operational Continuity:

Manufacturing operations continued uninterrupted during transition
Compliance requirements maintained throughout migration
Performed comprehensive validation and testing

Cost Optimization:

Achieved significant licensing cost reduction vs. ServiceNow
Eliminated redundant manual processes through automation
Reduced IT administrative burden through streamlined workflows

Future-Ready Platform:

Freshservice environment optimized for manufacturing workflows
Scalable architecture ready for business growth
Enhanced automation capabilities for operational efficiency

Why This Matters:

Manufacturing ITSM Migration Excellence

Industry-Specific Expertise That Delivers

Manufacturing environments demand migration partners who understand the unique challenges of:

Operational Continuity Requirements:

24/7 production schedules that can't accommodate downtime
Global operations spanning multiple time zones
Complex approval workflows for maintenance and changes

Compliance and Audit Needs:

Historical data preservation for regulatory requirements
Detailed audit trails for manufacturing processes
Documentation standards for quality management systems

Scale and Complexity:

Enterprise-volume data with intricate relationships
Integration with manufacturing execution systems
Multi-site coordination and change management

The Gränges migration demonstrates our capability to handle these challenges while delivering under extreme time pressure. A combination that few service providers can match.

Your Advantage:

Why saasgenie Outperforms the Competition

Enterprise-Scale Migration Specialists

AI-Powered Migration Technology:

migrateGenie platform built specifically for enterprise-scale data transfers
Intelligent automation that handles complex data relationships and dependencies
Real-time validation and error detection that traditional tools miss

Volume Capability Others Can't Match:

Proven at 100,000+ records while competitors showcase smaller implementations
Industrial-strength migration tools designed for enterprise complexity
Dedicated infrastructure for high-volume data processing

Crisis Management Expertise:

Emergency migration specialists for subscription expiration scenarios
Rapid deployment capabilities when time is critical
Proven track record of delivering under impossible deadlines

Scope Flexibility Guarantee:

Mid-project changes handled seamlessly without timeline impact
Agile methodology that adapts to evolving requirements
No surprise costs or scope change penalties

Manufacturing Industry Focus:

Deep understanding of manufacturing ITSM requirements
Compliance-aware migration processes
Global operations experience across multiple time zones

Partnership-Driven Approach:

Long-term relationship focus beyond just migration delivery
Ongoing optimization and support capabilities
Strategic advisor mindset, not just technical execution

What Competitors Miss

While other providers focus on basic data transfer, we deliver:

Task-level attachment migration (technical depth others lack)
Manufacturing-specific workflow optimization
Crisis timeline management when systems are expiring
Post-migration automation ROI that drives immediate value
Partnership outcomes that extend beyond project completion

Records migrated successfully with zero data loss

Timeline delivered exactly as planned

Operational downtime during migration process