Top CX Teams Are Cutting Support Costs by 50% with Agentic AI

Explore The State of AI in Customer Service | 2025 & Beyond—a free e‑book packed with enterprise AI chatbot solutions, support automation strategies, and real-world benchmarks.
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Trusted by 300+ global teams

Join the ranks of companies with AI-powered chatbots that deliver faster, smarter support.
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Our results in numbers

80%

of businesses now use enterprise chatbots to engage customers instantly.

70%

support tickets are resolved without agents using automated AI tools.

30–50%

cost reduction achieved by CX teams using support automation software.

57%

of CX leaders are restructuring teams using AI-powered support tools.

This e-book helps you benchmark where you stand and what to do next.
Join the Club!

What You’ll Learn

Agentic AI in Action

Explore real-world automated customer service examples showing how agentic AI resolves over 70% of tickets autonomously.

Cost Savings from Chatbots

See how organizations using customer service automation software reduce support costs by up
to 50%

Reshaping Support Teams

Learn how companies that use AI-powered customer support restructure operations to scale without increasing headcount.

Who Should Read This E-Book?

Ideal for CX, IT, and Ops leaders who are:
Charged with doing more
with less
Evaluating enterprise chat
bot
deployment strategies
Pressured to boost CSAT
while reducing costs
Planning a 2025 roadmap
and need rapid clarity

Built for Leaders, Backed by Real-World Insight

Authored by saasgenie’s CX leaders, drawing on 10,000+ SaaS deployments in ITSM and CX.

Informed by insights from Gartner, Intercom, McKinsey, Microsoft, and our own field experience
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What Our Clients Say

"saasgenie helped us revamp our post-sales implementation and support processes, solving issues like project creation delays, tracking inefficiencies, and margin overruns. Their expertise in the SaaS space, along with a detailed fitment and benchmarking report, made tool selection seamless and saved us considerable time and resources. Thanks to their recommendations, we've achieved greater operational efficiency and are set up for long-term success. I highly recommend saasgenie as a trusted consultation partner."
Aarthi Ramesh,
(Chief Customer Officer) , Azentio

About saagenie

High support costs? Chaotic go‑lives? Zero ROI on tools? We’ve solved those challenges—for good.

We help you choose smarter, deploy faster, and scale with confidence leading with AI-powered consulting and delivery.

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