Modernize ITSM & CX. Fast

"Working with saasgenie has been a great experience. The team surpassed our expectations and brought a truly customer-focused mindset to the implementation. They went above and beyond to ensure our success, and without their expertise and diligence, we wouldn’t have been able to launch Freshservice so smoothly. I’d confidently rate saasgenie a solid 5 out of 5."

"We’re delighted to share that the service desk migration project has been successfully completed, with 100,000 records seamlessly migrated to Freshservice. A huge thank you to the saasgenie team for their hard work, dedication, and outstanding support throughout the process. Their teamwork and perseverance truly made a difference in ensuring a smooth and successful migration"

"saasgenie helped us revamp our post-sales implementation and support processes, solving issues like project creation delays, tracking inefficiencies, and margin overruns. Their expertise in the SaaS space, along with a detailed fitment and benchmarking report, made tool selection seamless and saved us considerable time and resources. Thanks to their recommendations, we've achieved greater operational efficiency and are set up for long-term success. I highly recommend saasgenie as a trusted consultation partner."

"The Rocketlane implementation was seamless, backed by excellent communication, strong product knowledge, and all goals met on time. The saasgenie team was a pleasure to work with."

"The onboarding process for Intercom was exceptional — a solid 5 out of 5. It was thorough, patient, and delivered with a consistently positive attitude. The saasgenie team took the time to find answers when needed, guided us through every step, and made our team feel confident and comfortable with the platform. Their dedication and professionalism truly stand out."

"The transition to Freshservice was completed smoothly, and the platform is now fully operational. We truly appreciate the hard work and dedication of the saasgenie team throughout the implementation. Their support was invaluable in ensuring a seamless and successful transition"

"Working with the saasgenie team was an absolute pleasure. Their kindness and compassion throughout the Freshservice implementation were unwavering, and we deeply appreciate the weeks of effort they dedicated to this project launch. Without their contributions, we wouldn’t have been able to build the environment the way we envisioned. The team’s skill, dedication, and ability to quickly adapt and deliver were truly impressive. We look forward to the opportunity to work with saasgenie again in the future."

"Completely satisfied with the Freshservice implementation. The saasgenie team provided exceptional support in getting our environment set up, even with an accelerated timeline. We truly appreciate their dedication and assistance throughout the process."

"saasgenie has a talented and knowledgeable team that quickly understands organizational needs. Their responsiveness during discovery and regular update calls has been exceptional, and the solutions provided were fully aligned with our Freshservice expectations. Swetha and the team were consistently courteous, engaging, and professional throughout the implementation. I would strongly recommend their services"

“saasgenie has been excellent with our Rocketlane implementation. Even with internal delays on our side, the team remained supportive and flexible, ensuring a smooth handover and setup. Their guidance and expertise were instrumental in helping us manage the user training internally with confidence.”

"Definitely a 5! saasgenie was a phenomenal partner—accessible, supportive, and always willing to go above and beyond to ensure a successful Freshservice implementation."

"We’ve had excellent support and training from the saasgenie team, who provided an outstanding transition for our move to Freshservice. Their guidance made the entire process smooth and efficient."

"The saasgenie team was extremely helpful, even assisting with two workspaces that were outside the original contract scope. They also helped get clarity from Freshservice on several of our queries, ensuring the implementation stayed on track and well supported."