Zoom Solutions
Deploy Zoom Contact Center 40% faster with expert implementation services. We handle the technical complexity while you focus on transforming customer experience.
Over 500+ businesses trust saasgenie with their ITSM and CX transformation
Your journey continues after go-live. saasgenie’s comprehensive portfolio ensures continuous improvement and sustainable growth.
User Training & Change Management
Comprehensive training programs that achieve 30% higher adoption rates than industry average.
Data Migration & Integration
Secure transfer of your historical data and seamless integration with your existing CRM, ITSM, and business systems.
Technical Configuration & Setup
Platform configuration, integration development, and system testing handled by certified experts who've done this hundreds of times.
Strategic Planning & Assessment
We analyze your current systems, workflows, and requirements to design your optimal implementation approach—no guesswork, just results.
Product Demos and Proof of Concepts
Strategic advice on Zoom Contact Center suite along with customized demos and POCs to mimic your business use case so that you can choose confidently.
Implementation
We've deployed Helpdesk and contact centre for over 300+ organizations. Here's exactly how we'll get you live:
What We Do:
Assess your current systems, identify gaps, define KPIs, and align business goals with integration needs.
What You Get:
A clear implementation roadmap, technical architecture, integration plan, and change management strategy.
What We Do:
Configure your Zoom Contact Center environment, set up users, design call flows, & develop custom integrations with AI features.
What You Get:
A fully configured contact center with tested workflows, integrations, and complete configuration documentation.
What We Do:
Extract, cleanse, and migrate historical data while validating integrations, performance, and security compliance.
What You Get:
Successfully migrated and verified data, complete test results, and performance and security reports.
What We Do:
Train and certify users, conduct UAT, communicate changes, and assess readiness for launch.
What You Get:
Comprehensive training materials, certification records, and a go-live readiness checklist.
What We Do:
Execute production cutover, monitor performance, resolve issues, and optimize operations.
What You Get:
A live production setup, go-live support documentation, performance insights, and optimization recommendations.
By The Numbers
Advantage of Us
Everything you need for successful Zoom Contact Center deployment:
40% Faster Deployment
Our proven frameworks and AI tools accelerate implementation while ensuring consistent quality delivery.
Strategic Alignment
We align your contact center strategy with CX goals to drive measurable business transformation.
Integration Expertise
Our specialists ensure seamless system connections across platforms for unified operations.
Measurable Outcomes
We define clear metrics to track performance, ensuring faster ROI and sustainable growth.
Testimonials
Don't just take our word for it—see how we've transformed ITSM and customer experience for organizations like yours.
"Working with saasgenie has been a great experience. The team surpassed our expectations and brought a truly customer-focused mindset to the implementation. They went above and beyond to ensure our success, and without their expertise and diligence, we wouldn’t have been able to launch Freshservice so smoothly. I’d confidently rate saasgenie a solid 5 out of 5."
Project Manager Digital and Data Transformation
"We’re delighted to share that the service desk migration project has been successfully completed, with 100,000 records seamlessly migrated to Freshservice. A huge thank you to the saasgenie team for their hard work, dedication, and outstanding support throughout the process. Their teamwork and perseverance truly made a difference in ensuring a smooth and successful migration"
Chief Customer Officer
"saasgenie helped us revamp our post-sales implementation and support processes, solving issues like project creation delays, tracking inefficiencies, and margin overruns. Their expertise in the SaaS space, along with a detailed fitment and benchmarking report, made tool selection seamless and saved us considerable time and resources. Thanks to their recommendations, we've achieved greater operational efficiency and are set up for long-term success. I highly recommend saasgenie as a trusted consultation partner."
Implementation Consultant
"The Rocketlane implementation was seamless, backed by excellent communication, strong product knowledge, and all goals met on time. The saasgenie team was a pleasure to work with."
Outpatient Operations Manager
"The onboarding process for Intercom was exceptional — a solid 5 out of 5. It was thorough, patient, and delivered with a consistently positive attitude. The saasgenie team took the time to find answers when needed, guided us through every step, and made our team feel confident and comfortable with the platform. Their dedication and professionalism truly stand out."
Business Analyst/Project Manager
"The transition to Freshservice was completed smoothly, and the platform is now fully operational. We truly appreciate the hard work and dedication of the saasgenie team throughout the implementation. Their support was invaluable in ensuring a seamless and successful transition"
Project Manager
"Working with the saasgenie team was an absolute pleasure. Their kindness and compassion throughout the Freshservice implementation were unwavering, and we deeply appreciate the weeks of effort they dedicated to this project launch. Without their contributions, we wouldn’t have been able to build the environment the way we envisioned. The team’s skill, dedication, and ability to quickly adapt and deliver were truly impressive. We look forward to the opportunity to work with saasgenie again in the future."
IT Manager
"Completely satisfied with the Freshservice implementation. The saasgenie team provided exceptional support in getting our environment set up, even with an accelerated timeline. We truly appreciate their dedication and assistance throughout the process."
Cybersecurity Specialist (Project Member)
"saasgenie has a talented and knowledgeable team that quickly understands organizational needs. Their responsiveness during discovery and regular update calls has been exceptional, and the solutions provided were fully aligned with our Freshservice expectations. Swetha and the team were consistently courteous, engaging, and professional throughout the implementation. I would strongly recommend their services"
CRM Strategist
“saasgenie has been excellent with our Rocketlane implementation. Even with internal delays on our side, the team remained supportive and flexible, ensuring a smooth handover and setup. Their guidance and expertise were instrumental in helping us manage the user training internally with confidence.”
"Definitely a 5! saasgenie was a phenomenal partner—accessible, supportive, and always willing to go above and beyond to ensure a successful Freshservice implementation."
"We’ve had excellent support and training from the saasgenie team, who provided an outstanding transition for our move to Freshservice. Their guidance made the entire process smooth and efficient."
Senior Enterprise Application Analyst
"The saasgenie team was extremely helpful, even assisting with two workspaces that were outside the original contract scope. They also helped get clarity from Freshservice on several of our queries, ensuring the implementation stayed on track and well supported."
FAQs
